First, make sure the audio is turned all the way up in the video player itself. All the bars should be blue like this in the lower right of the player:

vimeo video player full volume

Next, try these steps to adjust your system volume (This has been tested on Windows 7 and Firefox running on a laptop):

1) Click on the volume in your task bar, then click the speaker icon at the top, here >>

Screen Shot 2014-10-20 at 2.51.24 PM

2) Click on the enhancements tab >>

Screen Shot 2014-10-20 at 2.51.42 PM

3) Check off “Loudness equalization” >> and then click “Apply”.

Screen Shot 2014-10-20 at 2.51.53 PM

We recommend the Google Chrome browser as the preferred browser to use for Tisserand Institute courses. You can download and install from here for free:

https://www.google.com/chrome/browser/

This is a problem unique to Safari. First, please consider changing to the Google Chrome browser. However, the issue is easy to address for Safari. For some reason, Safari will reset video audio to zero. Here is how to adjust the sound back to full volume. Look for the bars in the lower right of the player.

It may look like this (circled in red) which means the audio has been turned all the way down:
safari audio turned down

Click on the bars to the right to set the video all the way up. It will then look something like this:
safari audio turned up full

Sign in to your account at tisserandinstitute.org/sign_in. In the lower right once signed in, click on Profile. You can then change your email, name and password associated with the account.